Answer to most questions!
Frequently asked questions.
How long does shipping take?
All orders placed on workdays before 17:00 will be shipped the same day. Below are the average shipping times:
Netherlands: 1 - 2 days at your home
Belgium: 1 - 2 days at your home
Luxembourg: 1 - 2 days at your home
Germany: 1 - 3 days at your home
Austria: 1 - 3 days at your home
Switzerland: 1 - 3 days at your home
Denmark: 1 - 3 days at your home
Ireland: 1 - 3 days at your home
Norway: 2 - 4 days at your home
Finland: 1 - 3 days at your home
Which carrier do you ship with?
We ship with PostNL & DPD.
Is there a warranty on the product?
All our products have a 1 year warranty. If you have any problems with your product, you can always contact us.
Can I return my product?
It is always possible to return the product free of charge within 30 days. Please note that the product is returned unused including labels.
Is heated clothing safe?
You don't have to worry about the heater short circuiting and catching fire. Both the power bank and the heater itself are equipped with various fuses. This is not possible!
How hot do the products get?
This depends on the product. You can assume that each product will be between 40 and 50 degrees Celsius.
How much does shipping cost?
In general we have free shipping on all products. There are a few countries that have an exception, this has to do with extra import costs and shipping time.
How can I get in touch?
We are available via email and chat. Go to the contact page to get in touch with us.